- Please don't tell us what library you went to. Many people can have a bad day, and the point of this exercise isn't to shame our underfunded, understaffed public libraries - it's to show us how we can improve.
- Glance over some of the articles we've read about RA interviews before you go, to remember what is supposed to happen.
- Have an idea of what type of book you are looking for in mind. This is a great time to try to find a book for that romance annotation!
Here is another little video. This one contains real things that were said by librarians when asked RA questions. Don't forget about this video from last week that shows a good RA transaction! I wish there were more good RA interview videos - maybe an assignment for next year's class?
I've read about some great transactions and about some horrible transactions over the years. Let's hope you all get great examples of amazing customer service!
That first video was hilarious! I can't believe a librarian could be that grumpy and unwilling to help a patron. At least we had that second video so we actually know what to do!
ReplyDeleteI should have read this before writing the secret shopper. I shouldn't have mentioned the library. This is a really learning experience.
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